2023 Government Initiatives to Grow Your F&B Business!
This workshop is designed to help F&B business owners stay up-to-date with the latest industry trends and best practices, with a focus on customer service, technology, and kitchen management.
During this workshop, we will cover a range of topics that are crucial for bootstrapped F&B businesses to succeed in today’s competitive market. Our speakers will share their expertise and insights, and there will also be opportunities for networking and a Q&A panel session.
This session is designed for those who are new to the F&B industry or want to refresh their customer service skills and improve their operations. We will cover the basics of customer service, including communication, problem-solving, and optimizing an F&B business.
Overall, this workshop will provide a comprehensive overview of the key topics and issues that F&B businesses face in 2023, and key initiatives that can help them move forward. We hope you will join us for a day of learning, networking, and inspiration.
Introduction – Excelerate (Speaker: Bobby Yeoh)
Maintaining strong relationships with your customers (Speaker: Calvin Ong)
Learn about the importance of maintaing strong relationships with your customers and designing a loyalty program for your business.
Finding purpose in your F&B business (Speaker: Kelvin Kwek)
Gain insight on how to hone customer service excellence and and practice customer empathy, and reflect on the role of tech in the future of the F&B industry.
Optimizing small kitchen spaces (Speaker: Kim Loong)
Learn how to optimise small kitchen spaces with multipurpose equipment best suited to F&B startups.